Privacy Policy

Last Updated: July 27, 2026

Welcome to Smart Sangola. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, retain, and delete your data when you use our mobile application and digital services across Sangola Taluka.

1. Information We Collect & Device Permissions

To provide local delivery, ride booking, shop directory, and store management services, we collect the following types of information:

• Personal Identifiers: Name, phone number, village/address, and selected user role (Customer, Shopkeeper, Transporter, or Delivery Boy) collected during registration.
• Location Data (Fine & Coarse Location): We collect precise GPS location coordinates while using the application to enable location-based shop searching, auto-detect delivery drop points, match nearby drivers/transporters, calculate ride and delivery distances, and enable live tracking of active orders. Location is collected in the foreground while actively using these features.
• Photos & Camera: We request access to your device camera and image storage to allow shopkeepers to upload product catalog photos and users to set profile avatars.
• Microphone & Audio Data: We access the microphone temporarily only when you explicitly use the voice ordering search feature to look up store products in Marathi or English. Audio is processed into text and is not stored permanently.
• Transaction Details: Order details, items purchased, transaction history, pickup/delivery addresses, and delivery status logs.

2. How We Use Your Information

Your data is used strictly for legitimate operational purposes:

• Fulfilling food, grocery, medicine, and parcel delivery orders within Sangola.
• Verifying user accounts via Phone OTP Authentication (Firebase Auth).
• Connecting customers with registered local transporters, shopkeepers, and delivery partners.
• Displaying live real-time location and navigation routes on interactive maps.
• Sending critical order updates, delivery notifications, and service alerts.

3. Data Retention Policy

Smart Sangola adheres to strict data minimization and transparent retention standards:

• Account Profile Data: Personal identification data (Name, Phone Number, Registered Village) is retained for as long as your account remains active. If your account remains continuously inactive for 24 months, it is flagged for automated cleanup and archived.
• Location Logs: Fine GPS coordinates used during live tracking sessions are processed transiently during an active ride or delivery. Location history associated with completed orders is automatically purged or anonymized within 30 days of order completion.
• Order & Transaction Records: Purchase history, invoices, and delivery receipts are retained for up to 7 years to comply with mandatory tax, accounting, legal, and financial auditing regulations in India.
• Audio & Media Data: Voice search audio clips are discarded immediately after voice-to-text conversion. Images uploaded for store catalogs are retained only as long as the product listing remains active.

4. Data Deletion & Account Erasure Process

Users have full ownership of their personal data and can request complete account and data deletion at any time. We provide two easy methods to submit a data deletion request:

Method 1: In-App Account Deletion (Immediate)

1. Open the Smart Sangola app on your mobile device.
2. Go to the Profile (प्रोफाइल) tab from the bottom navigation bar.
3. Tap on Switch Role / Account Settings or contact support via the Profile menu.
4. Confirm your account deletion request. Your account credentials, profile details, and active authentication sessions will be immediately erased.

Method 2: Web & Email Deletion Request (Within 48 Hours)

If you cannot access the app or wish to submit a deletion request via web/email:

1. Send an email to our official data protection desk at pawaradarsh1901@gmail.com
2. Use the subject line: Account & Data Deletion Request - [Your Phone Number].
3. Include your full name and registered phone number in the body of the email.
4. Our technical support team will process your request and permanently delete all personal profile data, authentication records, and stored preferences from Firebase within 48 hours. You will receive an email/SMS confirmation once deletion is complete.

Note: Data required for tax, invoice legal compliance, or dispute resolution (such as completed billing receipts) will be retained in encrypted archives for the minimum period mandated by law.

5. Third-Party Services & Infrastructure

We work with trusted service providers to run our app infrastructure under strict privacy agreements:

• Google Firebase: Used for secure OTP authentication, real-time Firestore database, and Cloud Storage.
• Google Maps API: Used for map display, reverse geocoding, and calculating delivery routes.
• Razorpay: Used for processing secure digital payment transactions.

6. Security & User Rights

We employ SSL/TLS encryption, secure database security rules, and strict access controls. You have the right to access your personal data, request profile updates, withdraw consent for location access via device settings, or request permanent data deletion.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or Data Deletion process, please contact us at: